2 - 3 BUSINESS DAY PROCESSING TIME / DOMESTIC ORDERS OF $35+ SHIP FREE

Our Policies

PROCESSING & SHIPPING
Delivery (The time that it takes for your order to be delivered after it is placed) = Processing Time + Shipping Time. All items are made to order, and are processed within 3 business days. Orders will be shipped by either USPS First Class or USPS Priority, once processing is complete. USPS estimated shipping times are 2-5 business days.


CANCELLATIONS
Changes or cancellations can be made if you notify us within 6 hours of placing your order.


RETURN POLICY
Returns & Exchanges will be excepted within 14 days of delivery of your order on NON-CUSTOMIZED items. No returns or exchanges will be excepted on customized items. Customized items include any items that contain your chosen names, text, date, and/or color combinations. Please contact us if any errors were made on your order, and every effort will be made to correct the issue.
If you have any questions about shipping times, please feel to:
Contact Us
http://wolves-and-willows.myshopify.com/pages/contact-us

PRIVACY POLICY
Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us. We will not sell or rent this information to anyone.
We will use your information to respond to you. We will not share your information with any third party outside of our organization, other than as necessary to ship  your order.
We will only contact you via email for issues concerning your order, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact form given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

     

    Security 
    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    Orders 
    We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

    Cookies 
    We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
    Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.